We partner with small to mid sized businesses, nonprofits, arts and culture organizations, consultants, and professional service providers who need a clear and credible brand presence. Our clients value structured processes, strong communication, and high quality design.
The first step is to complete a brief project inquiry or reach out directly to share your goals. We will review the information, confirm fit, and then schedule time to discuss your needs in more detail.
We recommend securing your project two to four weeks in advance. Our schedule fills quickly, and early booking ensures we can reserve dedicated time for your work and set a clear timeline.
Yes. We offer complimentary discovery calls to learn about your goals, clarify the scope, and determine the best path forward. This helps ensure a strong foundation before any work begins.
We ask for all relevant project details, any existing materials, and timely communication throughout the process. A signed agreement and deposit secure your project in our schedule so we can begin work.
Branding FAQs
A standard branding package includes primary and secondary logo designs, a color palette, typography selections, visual elements, and a basic brand reference sheet or full brand guidelines depending on the scope. Additional collateral can be added based on project needs.
We typically present three initial logo concepts that reflect different strategic directions. These concepts are refined based on your feedback to arrive at the final chosen design.
Branding projects usually include two rounds of major revisions. Additional refinements can be accommodated upon request and may adjust the project scope.
Yes. Most branding packages include brand guidelines that outline logo usage, color values, typography, and basic application rules. More detailed guidelines can be created for larger projects.
We offer both services. We can refine or modernize an existing logo, or develop a completely new identity when a full rebrand is required.
Yes. Once the project is approved and final payment is received, full rights to the final logo are transferred to you. Files are delivered in formats suitable for print, digital, and future use.
Website FAQs
Most website projects take four to eight weeks depending on the number of pages, complexity, and how quickly content is provided. A detailed timeline is shared at the start of the project.
We primarily build on WordPress because it offers flexibility, scalability, and ease of management. Other platforms can be discussed based on the needs of the project.
Clients may provide their own copy or request professional copywriting as an add-on service. We will guide you on structure and best practices to ensure the content aligns with your brand.
We provide guidance and recommendations for hosting and domain providers. If needed, we can assist with setup so the process is smooth and secure.
Yes. All websites are designed and developed to function smoothly on desktops, tablets, and mobile devices.
Yes. We offer e-commerce solutions using WordPress with WooCommerce. The scope of the store will determine the project timeline and investment.
Yes. Clients receive training on how to manage and update their website after launch. This may include a live walkthrough, documentation, or video instructions based on the project scope.
Pricing + Payment FAQs
Project pricing varies based on scope, complexity, and deliverables. We provide a detailed proposal after reviewing your goals to ensure the investment aligns with the type of work required.
Yes. Most projects are structured with installment payments that follow the project timeline. This allows costs to be distributed across key milestones.
Branding and website projects are typically billed at a flat project rate. Hourly billing is available for ongoing support, updates, and additional services outside the original scope.
Yes. Each project includes a defined number of revision rounds that allow for refinement and feedback. Additional revisions can be added if needed and may adjust the final cost.
Yes. A deposit is required to secure your project on the schedule. Work begins once the agreement is signed and the initial payment is received.
Process FAQs
Our process follows clear stages that include discovery, research, concept development, design refinement, presentation, and final delivery. Each stage is structured to maintain alignment, encourage feedback, and ensure the final outcome reflects your goals.
We provide regular updates throughout the project and schedule check-ins as needed based on scope and timeline. Clients can expect consistent communication to review progress, gather feedback, and confirm next steps.
Additional revisions can be added at an hourly rate or through an updated scope of work. We will always confirm any changes before proceeding so expectations remain clear.
Delays in providing content or feedback may extend the overall project timeline. We will adjust the schedule accordingly and communicate any new milestones to keep the project organized.
Rush projects can be accommodated based on availability. An expedited timeline may require an additional fee due to the dedicated time and resources needed to complete the work quickly.
Deliverables + Files FAQs
You will receive all essential file formats, including vector files, high resolution PNGs, JPGs, and PDF versions. These files ensure you can use your logo across print, digital, and large scale applications.
Yes. Final approved files are provided at the end of the project. Source files can be included when appropriate or added to the scope if needed.
Yes. Template creation is available as part of a branding package or as an add-on service. We can develop social media layouts, presentation templates, brochures, and other marketing materials upon request.
Yes. We can assist with preparing files for print and coordinating with a professional printer. We can also recommend trusted vendors if you prefer to manage printing directly.
After Launch / Support FAQs
Yes. We provide ongoing support options for clients who need assistance with updates, security checks, and general maintenance. Support can be scheduled as needed or set up as a recurring service.
Post launch updates can be handled through hourly support or a defined scope of work. We will review your request and provide a clear estimate before any additional work begins.
We include basic on page SEO such as meta descriptions, alt text, and keyword friendly structure. Advanced SEO services can be added or referred to a specialist if needed.
Yes. We offer troubleshooting and support for issues that arise after launch. Assistance can be billed hourly or included in a maintenance plan depending on the level of support required.
Policies FAQs
All deposits and payments made toward a project are non refundable, as time and resources are allocated once work begins. If a project is cancelled before completion, any work completed up to that point will be delivered, and the remaining balance may be adjusted based on progress.
Projects can be paused with written notice. A new timeline will be created once you are ready to resume, and a restart fee may apply if the pause is longer than the agreed timeframe or if significant adjustments are required to continue the work.
Yes. We do not provide mobile app development, custom software development, extensive copywriting, or advanced SEO and advertising management. If your project requires these services, we can recommend trusted partners.
Email is the most efficient way to reach us for project related questions and updates. Scheduled calls or check ins can be arranged when a conversation is needed to move the project forward.
